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FAQ

Below you will find the most frequently asked questions! Read them carefully before contacting us. Is your question not listed here? Please do not hesitate to contact us! VoltaireSneakers can always be reached at Info@voltairesneakers.com and you can always send us a direct message on Instagram: VoltaireSneakers.

Shipping

  • Which countries does VoltaireSneakers ship to?
    • VoltaireSneakers currently ships to all countries in Europe!
      • Netherlands / Belgium = 4.95,-
      • Germany / Austria = 8.50,-
      • Rest of Europe = 14.50,-
  • If I order, when will I receive my new sneakers?
    • VoltaireSneakers strives to deliver your favorite shoes as quickly as possible! You will find the personal Track and Trace code in your email when the shoes have been shipped! It takes 1 to 2 working days for the shoes to arrive! Sometimes this can take a little longer if a pair is purchased that needs to be backordered.
      Check the shipping time carefully for each product as this can vary per size.
  • Which shipping companies does VoltaireSneakers ship with?
    • VoltaireSneakers uses PostNL for Dutch and Belgian shipments. VoltaireSneakers uses DHL on demand delivery for shipments to other European countries.

Products

  • Are all products original?
    • Yes, all our products are 100% authentic and brand new. The VoltaireSneakersTeam checks the sneakers for authenticity upon arrival. Thanks to our through authentication and years of expertise, VoltaireSneakers only sells 100% authentic sneakers. Our customers will receive the sneakers in the original box and packaging.
  • Why are the prices of the sneakers changing?
    • The prices of the shoes can vary regularly because VoltaireSneakers sells exclusive sneakers. That’s why the market value of our exclusive sneakers also varies over time. We as VoltaireSneakers base the price of a product on the market value every week. So don't be too late to order, because some shoes may suddenly be a little more expensive next week.

Store

  • Do you have a physical store? And can the shoes be picked up?
    • VoltaireSneakers has consciously chosen not to have a physical store because we are convinced that online business is the best way to serve our customers. The head office of VoltaireSneakers is located in the Netherlands. Because VoltaireSneakers operates exclusively online, it is not possible to pick up the shoes somewhere.
  • How do I know if VoltaireSneakers is reliable?
    • VoltaireSneakers has been officially registered with the Chamber of Commerce in Zwolle in The Netherlands.
    • VoltaireSneakers understands that ordering online can raise many questions. VoltaireSneakers first sold only via Instagram and have accumulated a lot of reviews from people who already bought the sneakers from VoltaireSneakers before you. We have also built a nice trust pilot page with more than 1000+ positive reviews! You can check these reviews on our website.
  • Is it safe to pay via the website?
    • Yes, our website and payment methods are SSL encrypted. You can verify this with the SSL padlock displayed next to the website URL here at the top left of your screen.