Shipping Policy
Payment Policy
At VoltaireSneakers, all transactions are conducted in EUR currency only. Prices seen on the page may be converted from EUR to your local currency for the customer's better understanding.
Shipping & Delivery Policy
We ship our products to most countries worldwide. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.
Shipping time is around 1-2 business days and varies based on region and weight. Shipping cost is calculated depending on the delivery address and weight of the order If you wish to receive your order faster, you may upgrade shipping for an additional cost. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season.
IMPORTANT We are not responsible if a package is not deliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. We are not responsible for the lost package if shipping information is not entered in correctly before your item gets shipped out. If you realize you have made an error in your shipping details, kindly e-mail us at info@voltairesneakers.com as soon as possible.
Shipping Rate
Netherlands 4,95 Euro
Germany 9.50 Euro
Belgium 4,95 Euro
Shipping Time
Netherlands: 1-2 days - Tracked Shipping
Germany: 2 - 6 days - Tracked Shipping
Belgium: 1 - 2 days - Tracked Shipping
Return & Exchange Policy
14-Day Return Policy
The order shipping fee is non-refundable, as it's collected directly by the shipping couriers. If you are not 100% satisfied with your purchase, you can return your order to the address we will provide for a refund or exchange within 14 days of placing your order. To submit a request, please email us at info@voltairesneakers.com
You are responsible for return shipping fees as well. All accessories originally included with your purchase must be included with your return. You must provide a valid tracking number of your return for us to proceed with the refund. Upon receipt of the return and after product inspection, we will issue your approved refund via the original method of payment.
If you have any questions, please email us at info@voltairesneakers.com
Damaged Product
We will refund or replace any damaged product. We will just ask you to provide photographic evidence of the product’s manufacturing defects. Please email info@voltairesneakers.com within 14 days of placing the order. After 14 days, we will not refund any items.
Replacement
If the product received comes with manufacturing defects, buyers are entitled to request reimbursement or replacement within 60 days of receiving the item. Buyers may be required to provide photographic evidence of the product’s manufacturing defects to info@voltairesneakers.com. If the case is deemed valid, Voltairesneakers cover any related cost.
After 60 days of receiving the item, buyers can no longer request item reimbursement for any reason.
Cancellation & Modification Policy
Cancellation on Orders
If you would like to cancel your order, please contact us at info@voltairesneakers.com as soon as you can - once we've started the fulfillment process, we are unfortunately unable to cancel the order.
Modifications on Orders
If you would like to make any changes to the order, please contact us at info@voltairesneakers.com as soon as you can - once we start the fulfillment process, we are unfortunately unable to modify the order.
If you have any queries, please contact us by email or form. We will reply soon.
Email: info@voltairesneakers.com